Refund Policy

You can get a full refund if all three of these are true:

1. You ask within 7 days of your purchase — or, for a pre-order, within 7 days of the day the course launched, whichever is later;
2. You have started fewer than 10% of the course's lessons; and
3. You have downloaded fewer than 5 documents (notes, worksheets or papers) from the course.

We check lesson progress and downloads from your account records, so you don't need to prove anything yourself.

• We can't deliver the course: if a pre-ordered course isn't substantially delivered as described in our Terms, you can get a full refund at any time.
• Duplicate or mistaken payments are always refunded.
• Technical problems: if a fault on our side stops you using the course and we can't fix it within a reasonable time, we'll refund you.
• The scholarship renewal guarantee renews access; it doesn't give a cash refund.
• Your rights under Singapore consumer protection law aren't affected by this policy.

Email aseanacademyedu@gmail.com or message us on WhatsApp from the email address on your account, and tell us which course it's for. No reason is needed if you meet the conditions above.

• We confirm within 2 business days whether the refund is approved.
• Approved refunds go back to the original card or payment method through Stripe. Your bank usually shows it within 5–10 business days.
• A full refund ends your access to the course and its materials.

Please contact us before disputing a payment with your bank — it's faster for everyone. Access is paused while a dispute is open.